OneBook Frequently Asked Questions
OneBook is an online marketplace platform to connect customers and service professionals in a more organic way. Below are our answers to some of the questions we often receive. If you have a question we don't have an answer for yet, please fill out the form at the bottom of the page.
OneBook Customer FAQs
You can cancel up to 24 hrs before a booked job and reschedule the pro using the same booking link they shared with you or discover a new service around you on our app.
Pro Contact Info
The contact details of the professional is available on the booking details once the pro accepts the booking.
OneBook has pros that provide mobile/travel-to-you services available including, but not limited to:
- Pet Care
- Auto Care
- Personal Care
- Appliance Repair
- Home Improvement
OneBook Vetting Process
Pros can sign up to OneBook and start receiving booking requests from customers.
There are badges on each pro's profile to showcase their OneBook verification.
The verification process includes an extensive background check, proof of business ownership and approval, and verify any certifications/permits required by local/state laws.
Customer's can view ratings and reviews from previous customers to further vet pro's professionalism.
OneBook Pro FAQs
Verification Fee - $65
This is after you sign up, to get verified with background check and business validation.
Booking Fee - 20%
As a pro, you get to set your booking deposit from $5 - $150. This is the fee a customer pays to book into your available schedule. OneBook takes 20% of each booking transaction.
That's it! The rest of service cost and tip (if the customer provides it) will all go into your bank account.
Personal Booking Links & Search
Once you sign up and get verified on OneBook, you will get a booking link to your personal page that you can copy and paste any where you would like: text, email, social media, website, business cards and more!
Local customers will also be able to find you organically through the search features based on your service categories, subcategories, name and business name. The more you share that you can be booked on OneBook, the more likely customers will be to find you when they need.
You can cancel up to 24 hours in advance of a booking without penalty.
If you need to cancel an appointment with 24 hours, then you will be assessed a penalty equal to the amount of your booking deposit.
Excessive cancellations will put your account on suspension until further review.
OneBook plans to have all kind of service pros available including, but not limited to:
Plumbing, Electrical, HVAC, Transportation, Pet Care, Auto Care, Personal Care, Appliance Repair, Home Repair, Cleaning, Landscaping, and more.
If you provide a service other than this list, please sign up below and let us know what you provide. Most likely, we will create a new category and make it available for customers.