OneBook Inc Privacy Policy
Last Updated: June 13th, 2023
All defined terms used below shall have the meanings set forth in Our Terms and Conditions. See http://www.onebook.ai/terms-and-conditions.
Index:
Introduction
Children's Privacy
Information Collection
Registration and Ordering
Information We Collect Automatically
Information We Collect from Other Sources
Information Use and Disclosure
Internal Use
Communications with You
External Use
Data Security
Opt-Out/Corrections
Offline Collection Use and Disclosure
Your Rights Under the General Data Protection Regulations
California Privacy Rights
Account/Information Deletion Details
Customer Accounts
Pro Accounts
Updates to this Policy
1. Introduction
This Privacy Policy ("Policy") explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, You accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.
2. Children's Privacy
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to Us, and rely on a parent or guardian to assist you.
3. Information Collection
Here at OneBook, we take your privacy very seriously. We have implemented processes and protocols of the most stringent in nature, to reduce the risk of any event that could compromise your personal information. Any customer data that we store on location in the United States is secured by encrypted data.
We collect information from you in several different ways on this Site.
Registration and Ordering: Before using certain portions of this Site or ordering products, you may be required to complete an online registration form. During registration, you will be asked to provide to Us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, gender, and credit card number. In addition, We may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If We encounter a problem when processing your order, your personal information may be used to contact you.
Information We Collect Automatically: We may also automatically collect information about you when you access or use the Site or transact business with Us, including:
Transaction Information: When you purchase or return a product, We collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to this Site.
Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
Information Collected by Cookies and Other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the "Use of Information" section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.
Information We Collect from Other Sources: We may also receive information about you from other sources and combine or link that with information We have about you. For example, We may collect demographic and change-of-address information from third-party sources and information from third party social media platforms (such as Facebook) if you log in to this Site using your social media account credentials or if you make certain content and information publicly available, such as photos, videos, and profile information.
4. Information Use and Disclosure
Internal Use: We use your personal information to process your order and provide you with customer service. We may internally your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
Communications with You: We will use your personal information to communicate with you about this Site and your orders and deliveries. Also, We may send you a confirmation email when you register with Us. We may send you a service-related announcement on rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes or to sign up for email newsletters and special offers. If you submit your email address, We use it to deliver the information to you. We always permit you to unsubscribe or opt-out of future emails. Because We have to communicate with you about orders that you choose to place, you cannot opt-out of receiving emails related to your orders.
External Use: Except as otherwise set forth below, We do not sell, rent, trade, license, or otherwise disclose your specific personal information or financial information to anyone.
We may disclose information to third parties that perform specific functions on Our behalf. However, We will only disclose the information that is necessary for them to perform their service.
We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders. We will use industry-standard security measures, including data encryption when providing your credit card number to others.
If a customer chooses to pay for their products via PayPal, you may see their privacy statement here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, We may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.
While We will not sell (or trade or rent) personally identifiable information to other companies as part of Our regular course of business, it’s possible that We might acquire or merge with or be acquired by another company or that We might dispose of some or all of Our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
5. Data Security
We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
6. Opt-Out/Corrections
Upon your request, We will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) deactivate/delete your account to prevent any future purchases through that account. Users can deactivate or delete an account from the customer or pro side. If there are any pending transactions, legal actions, users will need to wait for those to be resolved before information is completely removed from our database. You can make requests by emailing Us at hello@onebook.ai. Please do not email your credit-card number or other sensitive information.
7. Offline Collection Use and Disclosure
We also may collect information offline. We will treat any information collected offline in a manner that is consistent with this Policy. One example involves someone calling Us to place an order or to ask questions. When someone calls, We will ask only for the personal information We need in order to verify your account and answer the question. When We need to store information (such as personal or business information), We will enter it into our database.
8. Your Rights Under the General Data Protection Regulations
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Furthermore, should you desire to conduct an audit of our data retention processes either as an individual or via an authorized representative, please contact our Data Protection Officer via the contact information below.
9. California Privacy Rights
California’s “Shine the Light” law permits customers in California to request certain details about how certain types of their information are shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt in to, or opt-out of, this type of sharing.
OneBook may share personal information as defined by California’s “Shine the Light” law with third parties and/or affiliates for such third parties’ and affiliates’ own direct marketing purposes. If you are a California resident and wish to obtain information about our compliance with this law, please contact our Data Protection Officer via the contact information below. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that OneBook is not required to respond to requests made by means other than through the provided email address or mail address.
Furthermore, if you are a California resident, the California Consumer Protection Act, CA Civil Code Section 1798.100, was enacted to afford you rights around your data privacy. You have the right to request access to our servers to ensure that we are keeping your personal information safe. If you are a California resident you may reach out to our Data Protection Officer with any inquiries.
10. Account/Information Deletion Details
Customer Accounts
If you created an account with an email and password:
Log in to your account.
Go to the Profile tab and tap on Edit Profile.
Scroll to the bottom and tap Delete Account.
The app will check to ensure there are no bookings under your account with a status of PENDING or BOOKED.
Once the app verifies that the account has no bookings that are PENDING or BOOKED, type in your password and press Confirm to delete your account.
If you created an account with Google:
Log in to your account.
Go to the Profile tab and tap on Edit Profile.
Scroll to the bottom and tap Delete Account.
The app will check to ensure there are no bookings under your account with a status of PENDING or BOOKED. You cannot delete your account if you have any active bookings.
Once the app verifies that the account has no bookings that are PENDING or BOOKED, press Continue with Google to authorize and select the Gmail account that you used to sign up with OneBook.
If you authorized successfully, the OneBook app will proceed to delete your account.
Pro Accounts (only difference is Stripe)
If you created an account with an email and password:
Log in to your account.
Go to the Profile tab and tap on Edit Profile.
Scroll to the bottom and tap Delete Account.
The app will check to ensure there are no bookings under your account with a status of PENDING or BOOKED. If you completed Stripe onboarding, the app will also check that you have no remaining balances on your Stripe account. If funds are processing, please allow 5-7 business days to complete.
Once the app verifies that the account has no bookings that are PENDING or BOOKED and you have no remaining balances on Stripe, type in your password and press Confirm to delete your account.
If you created an account with Google:
Log in to your account.
Go to the Profile tab and tap on Edit Profile.
Scroll to the bottom and tap Delete Account.
The app will check to ensure there are no bookings under your account with a status of PENDING or BOOKED. If you completed Stripe onboarding, the app will also check that you have no remaining balances on your Stripe account. If funds are processing, please allow 5-7 business days to complete.
Once the app verifies that the account has no bookings that are PENDING or BOOKED and you have no remaining balances on Stripe, press Continue with Google to authorize and select the Gmail account that you used to sign up with OneBook.
If you authorized successfully, the OneBook app will proceed to delete your account.
All personal information will be deleted and your Stripe account with related financial information will be deleted. There is no retention period.
11. Updates to this Policy
If We change or update this Privacy Policy, We will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Policy, please contact our Data Privacy Officer at ian@onebook.ai.
Alternatively, you can write us at the following address:
6419 3rd Ave S, St Petersburg, FL, 33707
