OneBook Pro Privacy Policy
Last Updated: March 5th, 2023
All defined terms used below shall have the meanings set forth in Our Terms and Conditions. See http://www.onebook.ai/terms-and-conditions.
1. Introduction
This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, You accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.
This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, You accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.
2. Children’s Privacy
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the Site, You have represented and warranted that You are either 18 years of age or using the Site with the supervision of a parent or guardian. If You are under the age of 13, please do not submit any personal information to Us, and rely on a parent or guardian to assist You.
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the Site, You have represented and warranted that You are either 18 years of age or using the Site with the supervision of a parent or guardian. If You are under the age of 13, please do not submit any personal information to Us, and rely on a parent or guardian to assist You.
3. Information Collection
Here at OneBook, we take Your privacy very seriously. We have implemented processes and protocols of the most stringent nature to reduce the risk of any event that could compromise Your personal information. Any customer data that We store within the United States is secured by encrypted data.
We collect information from You in several different ways on this Site, as detailed below.
Here at OneBook, we take Your privacy very seriously. We have implemented processes and protocols of the most stringent nature to reduce the risk of any event that could compromise Your personal information. Any customer data that We store within the United States is secured by encrypted data.
We collect information from You in several different ways on this Site, as detailed below.
A. Registration and Ordering
Before using certain portions of this Site or ordering products or services, You may be required to complete an online registration form. During registration, You will be asked to provide Us certain personal information, which may include but is not limited to:
- Name
- Shipping and billing address(es)
- Phone number
- Email address
- Gender
- Credit card number (if applicable for purchases)
- Country of residence / organization’s country of operation
These personal details are used for billing, fulfilling orders or service requests, communicating with You about Your orders, and for Our internal marketing purposes. If We encounter any problems when processing Your order, Your personal information may be used to contact You.
SMS Phone Number Collection
If You choose to receive SMS alerts or notifications, We may collect Your mobile phone number. By providing Your mobile phone number, You consent to receive automated text alerts regarding service appointments, booking confirmations, or other relevant notifications. Standard message and data rates may apply. At any time, You can opt out of receiving SMS messages by replying STOP.
Before using certain portions of this Site or ordering products or services, You may be required to complete an online registration form. During registration, You will be asked to provide Us certain personal information, which may include but is not limited to:
- Name
- Shipping and billing address(es)
- Phone number
- Email address
- Gender
- Credit card number (if applicable for purchases)
- Country of residence / organization’s country of operation
These personal details are used for billing, fulfilling orders or service requests, communicating with You about Your orders, and for Our internal marketing purposes. If We encounter any problems when processing Your order, Your personal information may be used to contact You.
SMS Phone Number Collection
If You choose to receive SMS alerts or notifications, We may collect Your mobile phone number. By providing Your mobile phone number, You consent to receive automated text alerts regarding service appointments, booking confirmations, or other relevant notifications. Standard message and data rates may apply. At any time, You can opt out of receiving SMS messages by replying STOP.
B. Information We Collect Automatically
When You access or use the Site or transact business with Us, We may automatically collect information about You, including:
Transaction Information: Details about Your purchases or returns, such as product information, purchase price, and the date and location of the transaction.
Log Information: Browser type, access times, pages viewed, IP address, and the page You visited before navigating to this Site.
Device Information: Information about the computer or mobile device You use to access Our Services, such as hardware model, operating system/version, unique device identifiers, mobile network information, and browsing behavior.
Location Information: We may collect precise location data if You consent (e.g., via GPS on a mobile device). We may also collect approximate location data each time You access the Site.
Cookies and Other Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about Your browsing and purchasing behavior on the Site.
C. Information We Collect from Other Sources
We may also receive information about You from third parties and combine or link it with information We already have. For example, We may collect demographic information, change-of-address data, or social media profile details if You log in using Your social media account credentials.
We may also receive information about You from third parties and combine or link it with information We already have. For example, We may collect demographic information, change-of-address data, or social media profile details if You log in using Your social media account credentials.
4. Information Use and Disclosure
A. Internal Use
We use Your personal information to process orders, deliver customer service, and improve the Site. We may use Your personal information internally to enhance the Site’s content/layout, improve Our outreach efforts, and conduct Our own marketing (including marketing Our products and services to You). We may also use the information to gauge general marketplace trends.
We use Your personal information to process orders, deliver customer service, and improve the Site. We may use Your personal information internally to enhance the Site’s content/layout, improve Our outreach efforts, and conduct Our own marketing (including marketing Our products and services to You). We may also use the information to gauge general marketplace trends.
B. Communications with You
We will use Your personal information, including Your email address and phone number, to communicate with You about the Site, Your orders, and any service-related announcements.
Email Communications: You may receive email confirmations when You register or place an order, as well as occasional service-related announcements if necessary (e.g., if We must suspend service for maintenance). You can unsubscribe from future emails at any time except for those related to order fulfillment.
SMS Communications:
Opt-In/Consent: By providing Your phone number, You consent to receive automated text alerts regarding bookings, reminders, or other notifications from OneBook. Standard message and data rates may apply.
Reply STOP to Unsubscribe: You can opt out of receiving SMS messages at any time by replying STOP.
Reply HELP for Assistance: For help with SMS, You may reply HELP or contact Us at hello@onebook.ai.
We take care to include proper opt-out language in Our text communications to remain compliant with applicable regulations.
C. External Use
Except as otherwise set forth below, We do not sell, rent, trade, license, or otherwise disclose Your specific personal information or financial information to anyone.
- Service Providers: We may share information with third parties that perform specific functions on Our behalf (e.g., payment processors). We disclose only the information necessary for these parties to perform their duties.
- Credit Card Processing: We provide Your credit card number to financial-services corporations (credit-card processors/issuers) to process Your orders. We use industry-standard security measures, including data encryption, when providing Your credit card information.
- PayPal Users: If You choose to pay via PayPal, please see PayPal’s privacy statement.
- Law Enforcement / Legal Disclosures: We may disclose personal information if required by law, subpoena, court order, or to protect Our legal rights or those of others (e.g., fraud prevention).
- Mergers/Acquisitions: In the event that We acquire, merge with, or are acquired by another company, Your personal information may be transferred. Any transfer will remain subject to this Policy.
- Non-Personal Information: We may share aggregated or anonymized information (e.g., daily visitor counts) with third parties.
Except as otherwise set forth below, We do not sell, rent, trade, license, or otherwise disclose Your specific personal information or financial information to anyone.
- Service Providers: We may share information with third parties that perform specific functions on Our behalf (e.g., payment processors). We disclose only the information necessary for these parties to perform their duties.
- Credit Card Processing: We provide Your credit card number to financial-services corporations (credit-card processors/issuers) to process Your orders. We use industry-standard security measures, including data encryption, when providing Your credit card information.
- PayPal Users: If You choose to pay via PayPal, please see PayPal’s privacy statement.
- Law Enforcement / Legal Disclosures: We may disclose personal information if required by law, subpoena, court order, or to protect Our legal rights or those of others (e.g., fraud prevention).
- Mergers/Acquisitions: In the event that We acquire, merge with, or are acquired by another company, Your personal information may be transferred. Any transfer will remain subject to this Policy.
- Non-Personal Information: We may share aggregated or anonymized information (e.g., daily visitor counts) with third parties.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect information about You from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.
We maintain reasonable administrative, technical, and physical safeguards to protect information about You from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.
6. Opt-Out/Corrections
Upon Your request, We will:
- Correct or update Your personal information.
- Stop sending emails to Your email address.
- Deactivate/Delete Your account to prevent future transactions through that account.
Account Deletion:
- If there are pending transactions or legal actions, You must wait for these to be resolved before Your information can be completely removed from Our database.
- You can make requests by emailing hello@onebook.ai. Please do not email any credit card or other sensitive information.
Upon Your request, We will:
- Correct or update Your personal information.
- Stop sending emails to Your email address.
- Deactivate/Delete Your account to prevent future transactions through that account.
Account Deletion:
- If there are pending transactions or legal actions, You must wait for these to be resolved before Your information can be completely removed from Our database.
- You can make requests by emailing hello@onebook.ai. Please do not email any credit card or other sensitive information.
7. Offline Collection Use and Disclosure
We may also collect information offline (e.g., phone orders or customer service inquiries). Any offline information is treated in accordance with this Policy. We will only collect the information needed to verify accounts and process orders or inquiries.
We may also collect information offline (e.g., phone orders or customer service inquiries). Any offline information is treated in accordance with this Policy. We will only collect the information needed to verify accounts and process orders or inquiries.
8. Your Rights Under the General Data Protection Regulations (GDPR)
If You are a European resident, You have the right to access personal information We hold about You and to ask that it be corrected, updated, or deleted. If You wish to exercise this right, please contact Us at hello@onebook.ai.
Additionally, We may process Your information in order to fulfill contracts (e.g., orders) or to pursue legitimate business interests. Your information may be transferred outside of Europe, including to the United States. For any GDPR-related audits or requests, please contact Our Data Protection Officer via the information below.
If You are a European resident, You have the right to access personal information We hold about You and to ask that it be corrected, updated, or deleted. If You wish to exercise this right, please contact Us at hello@onebook.ai.
Additionally, We may process Your information in order to fulfill contracts (e.g., orders) or to pursue legitimate business interests. Your information may be transferred outside of Europe, including to the United States. For any GDPR-related audits or requests, please contact Our Data Protection Officer via the information below.
9. California Privacy Rights
Under California’s “Shine the Light” law, California residents may request details about how certain types of their information are shared with third parties and affiliates for direct marketing purposes. OneBook may share personal information as defined by California’s law with third parties for their direct marketing. If You are a California resident and wish to obtain information about Our compliance with this law, contact Our Data Protection Officer and include “California Privacy Rights Request” in the subject line.
Additionally, the California Consumer Protection Act (CCPA) gives You certain rights regarding Your personal data. If You are a California resident, You may reach out to Our Data Protection Officer to exercise these rights.
Under California’s “Shine the Light” law, California residents may request details about how certain types of their information are shared with third parties and affiliates for direct marketing purposes. OneBook may share personal information as defined by California’s law with third parties for their direct marketing. If You are a California resident and wish to obtain information about Our compliance with this law, contact Our Data Protection Officer and include “California Privacy Rights Request” in the subject line.
Additionally, the California Consumer Protection Act (CCPA) gives You certain rights regarding Your personal data. If You are a California resident, You may reach out to Our Data Protection Officer to exercise these rights.
10. Account/Information Deletion Details
Customer Accounts
Email/Password Accounts
- Log in, go to Profile, tap Edit Profile.
- Scroll down and tap Delete Account.
- The app checks for any PENDING or BOOKED bookings.
- If none, enter Your password and press Confirm to delete.
Google Accounts
- Log in, go to Profile, tap Edit Profile.
- Scroll down and tap Delete Account.
- The app checks for any PENDING or BOOKED bookings.
- If none, tap Continue with Google, authorize with the Gmail account used to sign up.
- If successful, the OneBook app proceeds to delete Your account.
Email/Password Accounts
- Log in, go to Profile, tap Edit Profile.
- Scroll down and tap Delete Account.
- The app checks for any PENDING or BOOKED bookings.
- If none, enter Your password and press Confirm to delete.
Google Accounts
- Log in, go to Profile, tap Edit Profile.
- Scroll down and tap Delete Account.
- The app checks for any PENDING or BOOKED bookings.
- If none, tap Continue with Google, authorize with the Gmail account used to sign up.
- If successful, the OneBook app proceeds to delete Your account.
Pro Accounts (Stripe Integration)
Email/Password Accounts
- Log in, go to Profile, tap Edit Profile.
- Scroll down and tap Delete Account.
- The app checks for any PENDING or BOOKED bookings.
- If Stripe is set up, the app checks for any remaining balances (allow 5–7 business days if funds are processing).
- If cleared, enter Your password and press Confirm to delete.
Google Accounts
- Log in, go to Profile, tap Edit Profile.
- Scroll down and tap Delete Account.
- The app checks for any PENDING or BOOKED bookings.
- If Stripe is set up, the app checks for any remaining balances (allow 5–7 business days if funds are processing).
- If cleared, tap Continue with Google, authorize with the Gmail account used to sign up.
- If successful, the OneBook app proceeds to delete Your account and related data.
All personal information, including financial data and Stripe details, will be deleted. There is no retention period.
Email/Password Accounts
- Log in, go to Profile, tap Edit Profile.
- Scroll down and tap Delete Account.
- The app checks for any PENDING or BOOKED bookings.
- If Stripe is set up, the app checks for any remaining balances (allow 5–7 business days if funds are processing).
- If cleared, enter Your password and press Confirm to delete.
Google Accounts
- Log in, go to Profile, tap Edit Profile.
- Scroll down and tap Delete Account.
- The app checks for any PENDING or BOOKED bookings.
- If Stripe is set up, the app checks for any remaining balances (allow 5–7 business days if funds are processing).
- If cleared, tap Continue with Google, authorize with the Gmail account used to sign up.
- If successful, the OneBook app proceeds to delete Your account and related data.
All personal information, including financial data and Stripe details, will be deleted. There is no retention period.
11. Updates to this Policy
If We change or update this Privacy Policy, We will post those changes on the Site so that You are always aware of what information We collect, use, and disclose. We encourage You to review this Policy periodically. If You have any questions, please contact Our Data Privacy Officer at ian@onebook.ai.
If We change or update this Privacy Policy, We will post those changes on the Site so that You are always aware of what information We collect, use, and disclose. We encourage You to review this Policy periodically. If You have any questions, please contact Our Data Privacy Officer at ian@onebook.ai.
Alternatively, you can write us at the following address:
6419 3rd Ave S, St Petersburg, FL, 33707
